However, there are no tools to assign inbound conversations to agents, who must pick them manually as they come in.
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The WeChat Official Account inbox is free and supports up to 100 agents with customizable profiles. There are two ways you can message your customers on the channel: Through the WeChat Official Account inbox or a business messaging platform connected to the WeChat account via Messaging API. Types of WeChat Business Messaging Inboxes Now that you know which type of account is for you, we’ll help you choose a messaging inbox that fits your business needs. Lastly, businesses can create a WeChat Official Account overseas and it will be visible to mainland China users. What businesses can do with a WeChat Service Account However, WeChat is unlikely to lose its crown because its features power the interactions of everyday life. In 2012, WeChat had 50 million monthly active users that number has skyrocketed to 1.31 billion in 2022.Īround 79% of China's population uses WeChat and it hasn’t had any competitors until recently. Over the past few years, the app has seen tremendous growth in the number of global users.
WeChat is the most popular chat app in China. Next, we’ll introduce you to WeChat’s popularity around the globe. Last but not least, the Me tab is where users have access to personal items like their settings, stickers and profile. The Discover tab holds a selection of entertainment and activity options like games or Mini Programs. Interestingly, the Contacts tab has rather advanced organizational features including folders and tags. Chats and Contacts are what you would expect, containing your conversations and friends on WeChat.
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